Associate Systems Administrator

Company Name:
Motion Picture Association of America, Inc.
Under the direction of the Help Desk Manager, the Associate Systems Administrator will join a team that is responsible for planning, design, architecture, and deployment of network servers and networking hardware. The Associate Systems Administrator will assist System Administrators performing first level network troubleshooting and support, user support, software installation and configuration, patch management, and work on various system projects. In addition the Associate Systems Administrator will perform Help Desk support, responding to inquiries and requests for assistance with the organization's computer systems. Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk.
Key Responsibilities
Log all help desk calls or email requests into incident tracking system.
Analyze and resolve incidents with a goal of 90% First Call Resolution.
Support at a minimum Microsoft Office, Windows 7, Password Administration, Hardware Diagnostics, Data Network Fundamentals, and Cisco wired and wireless networking.
Support scheduled company conference room meetings and video conference room meets.
Support a minimum Mac OSX 10.8 on Desktops and Laptops, Office 2011 for Mac.
Complete requests for Password Resets, printer, hardware diagnostics and special desktop releases.
Investigate causes, test solutions, and put solutions in place to reduce calls to the help desk.
Work to eliminate recurring problems.
Watch for trends that indicate potential problems and then eliminates the problems before they happen.
Manage and/or respond positively to complaints, problems, and sometimes negative and emotional behavior.
Promote a professional help desk image.
Understand help desk priorities and objectives and takes an active role in accomplishing these objectives.
Keep peers and management informed of trends, significant problems, unexpected delays and anything new in the environment.
Keep customers informed of global problems, scheduled downtime or anything that affects the computing environment.
Keep customers informed of progress on problems that cannot be resolved on first call.
Install and support MPAA approved software on MPAA workstations and laptops.
Provide and maintain data or voice services to conference rooms and offices.
Execute moves, adds, changes for desktop computing environments and Cisco IP phones.
Adhere to all corporate and department policies and procedures.
Perform occasional maintenance operations on weekends and after standard business hours.
Recommend hardware and software purchases for computer equipment and supplies to the Helpdesk Manager.
Keep current on all the technology used in the environment supported.
Education, Experience and Technical Requirements
Bachelor of Science degree in Information Systems or related field, or equivalent combination of education and experience.
Completion of one or more of the following certifications, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified IT Professional (MCITP), or Microsoft Certified Systems Engineer (MCSE).
Apple Certified Support Professional (ACSP).
Three to five years' work experience in an IT support function supporting Help Desk and Systems Administration.
Extensive experience with Microsoft Windows 7.
Microsoft Office 2010 (Word, Excel, Outlook and PowerPoint).
Strong Windows Server 2008 R2 knowledge.
Experience with VMware and vSphere.
Experience with Exchange 2010.
Experience with Cisco VoIP Phone Systems.
Strong Active Directory Users & Computers skills.
BlackBerry Enterprise Server.
Strong knowledge of iPhone/iPad devices.
SharePoint, Intranet, Apple Computers.
Acronis Imaging Software.
Room Video Conferencing systems.
Must possess the highest level of work ethics and integrity with the ability to maintain confidential information.
Must possess the ability to learn technical product information quickly and accurately.
Must possess the ability to remain focused on what is important to the business despite distractions.
Must possess the ability to identify and resolve problems quickly and effectively.
Ability to take initiative to make improvements, anticipate customers' needs and looks for ways to create a better customer experience.
Contributes skills and capabilities to achieve the team's goals and is receptive to new ideas.
Ability to maintain flexibility, accept new challenges and assignments.
Ability to maintain a professional, helpful attitude while performing job responsibilities efficiently.
Must possess the ability to effectively interface with a variety of people and work well under stressful situations.
Ability to participate in on-call rotation.
Preferred knowledge/skills
Knowledge of LAN/WAN networking protocols.
Experience with Dell Storage Solutions
Experience with System Center Configuration Manager.
Experience with Solar Winds System Monitoring application.
Experience with Citrix.
Kaspersky Enterprise Antivirus.
All qualified candidates MUST apply at https://home.eease.adp.com/recruit2/?id=10810901&t=1 to be considered for employment.

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